Restore Your Device to Factory Settings. Resetting your iPhone or Android device is quick and simple. Just follow the steps below, recommended by our in-house tech experts. Before you begin, make sure your data is backed up. Go to Settings > General

<article id="isPasted"><section>Restore Your Device to Factory SettingsResetting your iPhone or Android device is quick and simple. Just follow the steps below, recommended by our in-house tech experts.<hr><h2 id="iphone--restore-factory-settings-on-the-device">iPhone &#x2013; Restore Factory Settings on the Device</h2>Before you begin, make sure your data is backed up.<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Settings &gt; General &gt; Transfer or Reset [Device].</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Tap Erase All Content and Settings.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter your passcode or Apple ID password when prompted.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Confirm your choice and wait while your device is erased.</li></ol>Once complete, your iPhone will be restored to its factory settings.<hr><h2 id="iphone--restore-factory-settings-using-a-mac-or-pc">iPhone &#x2013; Restore Factory Settings Using a Mac or PC</h2><blockquote>&#x26A0;&#xFE0F; Always back up your data before proceeding.</blockquote><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open&#xA0;Finder if you&#x2019;re using macOS Catalina or later. If you&#x2019;re on macOS Mojave or earlier, or using a Windows PC, open iTunes.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Connect your iPhone to your computer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If prompted, enter your passcode or select Trust This Computer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Select your device when it appears on your computer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click&#xA0;Restore [Device]. Make sure you&#x2019;re signed out of Find My before continuing.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Confirm by selecting Restore again.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your computer will erase your device and install the latest iOS/iPadOS version.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once finished, your device will restart automatically.</li></ol><hr><h2 id="android--restore-factory-settings">Android &#x2013; Restore Factory Settings</h2><h3 id="back-up-your-data-first">Back up your data first:</h3><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Settings &gt; Google &gt; Backup (or Settings &gt; Backup, depending on your device).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you don&#x2019;t see these options, we recommend contacting your device manufacturer.</li></ol><h3 id="reset-your-device">Reset your device:</h3><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Settings &gt; Factory Data Reset.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter your security credentials if requested.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Select Delete all and follow the on-screen instructions.</li></ol>Your Android device will reset and restart once the process is complete.</section></article>

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How to restore a device to factory settings

How to restore a device to factory settings